Choose the feel you enjoy.
Try a few mattresses in your usual sleeping position. We will help you compare your favorites and confirm guarantee eligibility before you buy.
Choose with confidence
Love Your Mattress Guarantee
Love your mattress—or exchange it for one that feels right.
Choosing a mattress should feel exciting, not like a decision you are stuck with. Our Love Your Mattress Guarantee gives you time to settle in at home. If your eligible mattress is not the right feel, we will help you choose a better fit through a comfort exchange.
A little time at home. A clear next step.
Give yourself time to settle in.
Sleep on your new mattress for at least 30 nights. A different sleep surface takes time to get used to, so give yourself a chance to decide how it feels at home.
Tell us if the feel is not right.
Contact the showroom where you purchased your mattress before your guarantee period ends. We will talk through what you want to change and help you select another mattress.
The details behind your guarantee
You should know exactly what to expect. The guarantee provides one eligible mattress comfort exchange for store credit. It is not a cash-refund program.
Your time to decide
Most eligible mattresses: contact us after the first 30 nights and before night 120.
Qualifying Helix mattresses: contact us after the first 30 nights and before day 365.
The same exchange requirements and exclusions apply. We will confirm the applicable deadline for your purchase.
Keep your mattress protected.
- Purchase a Blackberry Creek waterproof mattress protector at the same time as your mattress.
- Keep the mattress in like-new condition.
- Use proper mattress support, such as a compatible foundation or adjustable base.
How the exchange works
One comfort exchange is allowed. The value of the returned mattress is applied as store credit toward your replacement choice.
Contact BCM first so we can review eligibility and guide you through selecting and arranging your exchange.
Exchange and redelivery costs
$79 exchange fee + $99 redelivery = $178 total.
These fees apply to every comfort exchange, including Tempur-Pedic. Free initial Tempur-Pedic delivery does not waive comfort-exchange redelivery charges.
What is not included?
Value Zone, Molecule Core Hybrid, clearance, closeouts, and floor-model mattresses are excluded. Adjustable bases, pillows, sheets, bedding, protectors, and other accessories are not covered by this mattress comfort guarantee.
Buying a protector does not make an excluded product eligible. Ask us to confirm the exact mattress before purchase.
A few questions before you choose
What if I do not love the feel?
You are not limited to your first choice if your mattress qualifies. After at least 30 nights, contact us within the applicable guarantee period to discuss your one comfort exchange. The requirements, fees, and exclusions above apply.
Can I get a refund instead?
The Love Your Mattress Guarantee is an exchange for store credit toward another mattress. It does not provide a cash refund.
Does every mattress qualify?
No. Eligibility depends on the exact mattress and purchase. Value Zone, Molecule Core Hybrid, clearance, closeouts, and floor models are excluded. Our team can confirm eligibility before you decide.
Is this the same as the manufacturer's warranty?
No. The comfort guarantee helps you address your preference for a different feel. A manufacturer warranty addresses qualifying defects under that manufacturer's terms. Contact us if you are unsure which kind of help you need.
Warranty information · Delivery information · Complete store policies
Your comfort has a local team behind it.
Start with your questions. Visit us in Foscoe or inside the Boone Mall to find a mattress you can feel good about bringing home.
